Emails or Phone Calls - Which is Effective for Debt Collection

Today, people communicate with text messages and email. Most recently, I discussed how to write a good credit archive email, I have discussed how to store data by phone. But what is effective for a debt collection agency: phone calls or email?

People have their priorities about the caller or email, perhaps the individual and / or company's move is the right way. Personally, we still want to follow the call with a confirmation letter by email, which shows what we accept, especially when it comes to a dispute or promises to make a payment. Calling is a very quick and effective way to raise money. When you are talking to someone else, it is also hard to ignore the problem, people have the possibility of opening the phone, and if you come from the insights lines, you can still get more information about any problems.

Quick problem fix

By call, when you are talking to the phone with the back-end-out on the email, it's easy to solve the problem. Work together to solve problems is a great thing to build intimate relationships with your borrowers and to provide outstanding customer service.

Ask your debtor what they like

Do not forget to ask your debtor or the method of communication works well for debt collection. This movement is as easy as making it easy for you to contact your debtor, so ask them what they like and make a note on your case. Many people will tell you that they prefer email - this is not a short shot, it takes less time to react with phone calls but it's also easy to overlook.

Emails work as well

Email them first to put customers on their list again, if they do not reply to your email, be ready to call also for people who do not respond to phone calls before 7 days or other call or return after email. Do not listen, make sure you have follow-up procedures. When you are a follower - using more than one method is the best practice.

Conclusion

Sometimes do not fill the phone or just one email. If you call them, leave the voice mail, then send an email. If you email a customer and give a response, always call for follow-up. Using both methods, you can get the best of both worlds and they are most likely to be able to use both calling and email effectively.